// PRINTMATRIX POLICIES
Terms of Service
1. About these terms
These terms govern use of the PrintMatrix.ca website and requests for quotes, custom products and related services. PrintMatrix operates from Innisfil, Ontario, Canada. The business legal name and physical mailing address should be confirmed and added before publication. These terms do not replace any mandatory consumer rights under applicable law.
2. Quotes and orders
Submitting an inquiry is not an order or a guarantee of availability. A binding order is formed only when PrintMatrix accepts the specifications and confirms the price, applicable taxes, payment terms, delivery or pickup arrangements, and any production conditions. Quotes may expire on the date stated in the quote. Changes requested after approval may affect price and timing.
3. Artwork, specifications and approvals
Customers are responsible for supplying accurate dimensions, spelling, artwork, quantities and other instructions, and for reviewing any proof provided. Production may begin after approval. Colours, textures and dimensions may vary reasonably due to materials, screens and manufacturing processes; material differences and agreed tolerances should be disclosed in the quote.
4. Customer rights in submitted material
Customers retain ownership of their original designs. By submitting artwork, customers grant PrintMatrix a limited licence to reproduce, adapt as necessary for production, and use the material solely to prepare the quote and fulfil the requested work. Customers represent that they have the rights or permissions needed to use submitted logos, photographs, trademarks and other content. PrintMatrix may decline work that appears unlawful, infringing, unsafe or otherwise unsuitable.
5. Pricing and payment
Prices are in Canadian dollars unless clearly stated otherwise. Taxes, shipping, design/setup charges and any deposit requirements must be disclosed before order acceptance. PrintMatrix will not charge an amount not authorized by the customer. Payment methods and deadlines are confirmed with each order.
6. Production and delivery
Any estimated turnaround time is an estimate unless expressly guaranteed in writing. PrintMatrix will communicate material delays and available options. Shipping, pickup, loss and damage concerns are addressed in the Shipping & Pickup Policy and applicable law.
7. Changes, cancellations and refunds
Because many products are made to specification, changes and cancellations may become difficult once production begins. Any disclosed, lawful non-recoverable work or material charges will be assessed according to the order agreement and applicable law. Nothing in these terms removes remedies for defective, misdescribed or otherwise non-compliant goods or services. See the Returns & Refunds Policy.
8. Website use
Do not attempt unauthorized access, interfere with the website, upload malicious files, or submit unlawful material. Website content, branding and original photographs remain the property of their respective owners. Do not reproduce PrintMatrix branding or site content without permission.
9. Warranty and liability
PrintMatrix will provide goods and services with the care and quality required by applicable law and the agreed specifications. To the extent permitted by law, PrintMatrix is not responsible for losses caused by inaccurate customer-supplied specifications or unauthorized artwork. No exclusion or limitation in these terms applies where prohibited by law.
10. Privacy, contact and changes
Personal information is handled under the Privacy Policy. Questions or concerns may be sent to info@printmatrix.ca. PrintMatrix may update these website terms prospectively; the terms agreed for an accepted order remain applicable unless the parties lawfully agree otherwise. Ontario and applicable Canadian laws govern, subject to mandatory consumer protections and jurisdiction rules.
Questions about this policy? Email info@printmatrix.ca.