// PRINTMATRIX POLICIES
Shipping, Pickup & Delivery
1. Options and costs
Available pickup, local delivery and shipping options, together with charges, will be confirmed before the order is accepted. PrintMatrix is based in Innisfil, Ontario. Do not assume a pickup location or walk-in hours until confirmed.
2. Timelines
Production and transit estimates depend on the order, material availability and carrier. An estimated date is not a guarantee unless explicitly agreed. We will communicate material delays and the options available under applicable law.
3. Addresses and pickup
Customers should confirm their delivery address and contact details. Pickup instructions and opening arrangements will be supplied when the order is ready.
4. Damage or missing packages
If a shipment is damaged or missing, contact info@printmatrix.ca with the order reference and relevant photos or tracking information. We will investigate with the carrier and provide any remedies required by the agreement and applicable law.
5. International orders
International shipping, customs charges and import responsibilities apply only if explicitly offered and disclosed in the individual quote.
Questions about this policy? Email info@printmatrix.ca.