// PRINTMATRIX POLICIES
Privacy Policy
1. Who we are and how to contact us
PrintMatrix is a custom printing and fabrication business based in Innisfil, Ontario. For privacy questions, access requests or complaints, email info@printmatrix.ca. Confirm and publish the business legal name and a mailing address before launch.
2. Information collected
When you contact us or request a quote, we may collect your name, email address, phone number, requested service, project description, and artwork or files you voluntarily provide. We also maintain correspondence and order records. Our website and hosting systems may collect basic technical and security logs such as IP address, browser and access times.
3. Why we use it
We use this information to respond to inquiries, provide quotes, assess artwork, produce and deliver orders, manage customer service, maintain business records, detect abuse and secure the website. We do not use customer-submitted designs in public marketing without separate permission.
4. Sharing and service providers
Information may be shared only as reasonably necessary with hosting and email providers, payment processors, shipping providers, and contractors assisting with the requested order, subject to appropriate safeguards. We may disclose information where required or permitted by law. We do not sell customer personal information.
5. Email and communications
We send transactional messages about inquiries, quotes and orders. Promotional marketing messages, if introduced, will be subject to applicable consent and unsubscribe requirements. Reply to info@printmatrix.ca to request changes to communications.
6. Retention and security
We retain personal information only as long as reasonably necessary for the purposes above and applicable recordkeeping, dispute and legal obligations, then delete or securely anonymize it. Exact retention periods should be documented in PrintMatrix internal procedures. We use access controls and technical safeguards, but no internet service can guarantee absolute security.
7. Access, correction and complaints
You may ask what personal information we hold about you, request corrections, or withdraw consent where legally applicable. Some information may need to be retained for legitimate legal or business obligations. Contact info@printmatrix.ca; unresolved concerns may be raised with the Office of the Privacy Commissioner of Canada where applicable.
8. Cookies and external services
The site may use essential session cookies for administration and security. Any analytics, advertising pixels, embedded media, payment integrations or third-party tracking must be identified here before activation, along with relevant choices and links. This draft does not assert that such tools are currently in use.
9. Updates
We may update this policy when our practices change. Material changes will be communicated as required by applicable law.
Questions about this policy? Email info@printmatrix.ca.